Expert Service & Repair Solutions (m/f/d)

Expert Service & Repair Solutions (m/f/d)

in Wien

Your Mission

As Expert Service & Repair Solutions, you are the bridge between business and IT, driving the digital evolution of our global Service & Repair processes. You transform business needs into scalable digital solutions, enhance operational excellence through process optimization, and unlock additional value through automation and AI-enabled capabilities. Working closely with stakeholders across regions, development teams, and application experts, you actively shape the future of service operations and contribute to a global customer-centric approach.As Expert Service & Repair Solutions, you are the bridge between business and IT, driving the digital evolution of our global Service & Repair processes. You transform business needs into scalable digital solutions, enhance operational excellence through process optimization, and unlock additional value through automation and AI-enabled capabilities. Working closely with stakeholders across regions, development teams, and application experts, you actively shape the future of service operations and contribute to a global customer-centric approach.

How you will make a difference

* Drive Global Solutions: Act as the central contact for new business requirements and process improvement initiatives from our international regions.
* Optimize Processes: Analyze Service & Repair processes and identify opportunities for standardization, automation, digitalization, and AI-supported enhancements.
* Translate Requirements: Convert business needs into clear system requirements, technical specifications, and user stories for development teams.
* Enable Innovation: Support the implementation and adoption of AI-powered solutions such as Microsoft Copilot and other automation technologies.
* Ensure Quality: Coordinate testing activities, perform user acceptance testing, and validate new functionalities before release.
* Empower Users: Deliver training, documentation, change communication, and ongoing support to regional application experts and end users.

What you should be good at

* Digital Mindset: Strong IT affinity and a solid understanding of business applications, system landscapes, and digital transformation initiatives.
* Process Expertise: Experience in process management, business analysis, and project execution within an international environment.
* System Knowledge: Practical experience with SAP; knowledge of ServiceNow, ESM solutions, SQL databases, or data analysis is an advantage.
* AI & Automation: Interest or experience in AI solutions, process automation, Microsoft Copilot, and modern digital workplace technologies.
* Communication Skills: Strong stakeholder management capabilities and confidence when presenting to internal and external audiences.
* Global Collaboration: Fluent English skills, an agile mindset, and willingness to travel internationally up to approximately 10%.

What you can look forward to

* Shape the Future: Drive digital transformation initiatives and help define the next generation of Service & Repair processes.
* Work with Innovation: Explore cutting-edge technologies including AI-enabled solutions, automation platforms, and advanced business applications.
* Global Collaboration: Partner with colleagues and experts across regions and functions worldwide.
* Growth Opportunities: Expand your expertise through continuous learning, international exposure, and challenging projects.
* Visible Impact: Contribute directly to improving customer value, process efficiency, and operational excellence.
* Supportive Culture: Experience a collaborative environment where new ideas are welcomed and individual contributions are valued.
* Fair Compensation: A gross annual salary based on wage structure agreements starting at EUR 54,000. - adjusted according to individual qualifications and experience.

Who we are

Join our global team of over 7,500 colleagues and make a difference every day. Contribute to innovative solutions that save lives, reduce emissions, and drive progress in key industries like energy, automotive, and safety technology, as well as growth markets such as semiconductor, automation, photonics, aerospace and medical. Guided by our core values - Pioneering Spirit, Courage, Fairness, and Closeness - we are ENABLING CHANGE. FOR A BETTER TOMORROW. With opportunities to grow, learn, and collaborate across 40 countries and 150 locations, you'll be part of a culture that values your ideas and your impact. Ready to make a difference? Apply today and become part of our journey. #YouMakeADifference

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