Team Leader Games Operations & Delivery (f/m/d)

Team Leader Games Operations & Delivery (f/m/d)

* Greentube GmbH
* Vienna
* Fulltime
* Published: 2026-02-18

This role shares leadership responsibility with the Technical Lead and holds disciplinary leadership for the team. Acting as a key interface between technology, people, and operations, the Team Leader ensures smooth collaboration within the team and across departments while creating a structured, motivating, and high-performing working environment.

With a strong background in games operations and delivery, the role balances day-to-day operational leadership with people development, resource planning, and cross-functional coordination, ensuring both business continuity and team growth.

Your tasks

* Lead the team's operational priorities, ensuring transparency, focus, and timely resolution of ongoing topics and escalations
* Act as the primary people leader for the team, covering HR-related topics such as development, performance management, conflict resolution, motivation, and labor-law-related matters
* Manage team resources on an operational level, including vacation planning, time compensation, and workload balancing in line with business needs
* Drive effective collaboration within the team and with internal and external stakeholders, acting as a central interface across departments
* Establish and maintain efficient meeting structures, communication routines, and a well-maintained team knowledge base
* Lead onboarding and integration of new team members, ensuring cultural fit, clarity of expectations, and smooth ramp-up
* Support recruitment activities together with the Technical Lead, from role definition to candidate selection
* Enable continuous knowledge sharing and ensure critical know-how is transferred and retained within the team
* Contribute to team development by supporting individual career paths, development plans, and regular performance feedback in close alignment with the Technical Lead
* Share responsibility for cost-center topics and act as an interface to Controlling and Accounting

Your profile

* Several years of experience in operations or support environments, ideally within the iGaming industry
* First hands-on experience in leading teams, with a strong interest in people development and disciplinary leadership
* Educational background in Computer Science, Business, or a related field (HTL, Bachelor's, or equivalent professional experience)
* Solid understanding of the software product lifecycle and operational delivery processes
* Experience communicating effectively across different levels of an organization and with external partners
* Strong organizational and coordination skills, combined with a proactive and structured working style
* Confident use of MS Office tools; familiarity with Jira and Confluence is an advantage
* Excellent command of written and spoken English; additional languages are a plus
* Team-oriented mindset with strong communication skills and a clear motivation for continuous personal and professional development

Our offer

We believe great work happens when people feel supported, inspired, and balanced. By supporting our employees, we create an environment where everyone thrives and reaches their full potential. That's why we provide:

* Flexible working hours and a hybrid model that fit your lifestyle, backed by a strong culture of work-life balance
* A dedicated training budget to explore new skills, deepen your expertise, and shape your career journey
* A welcoming office atmosphere at our Vienna HQ with daily fresh fruit, a wide range of teas, fair-trade coffee, and meals at our company-subsidized restaurant
* Subsidized public transportation, plus access to pool e-bikes and e-cars -- for both business and personal use
* Plenty of ways to stay active and connected, from our on-site fitness room and MyClubs app points to regular sports and company events
* Attractive local employee discounts and healthcare benefits that make everyday life a little easier
* We are proud to offer a competitive base salary range of 78.000 - 83.000 EUR gross/year (paid in 14 salaries), thoughtfully designed to align with industry standards, taking into consideration the candidate's qualifications, skills, and relevant experience

About Greentube

Greentube GmbH, the global interactive unit of NOVOMATIC, is a leading developer and supplier of iGaming solutions. Greentube is a wholly-owned subsidiary of the NOVOMATIC Group, one of the biggest producers and operators of gaming technologies and one of the largest integrated gaming companies in the world. Greentube's industry leading omni-channel technology allows the convergence of online, mobile and land-based games. The well-diversified product portfolio includes Classic Slots, Table Games, Live Dealer Gaming, AWP Reloaded Slots, Server-Based Gaming, Social Casino Gaming, Bingo and more.

Greentube GmbH
Wiedner Hauptstraße 94, 1050 Wien
www.greentube.com

Karolina Polak
Team Leader Talent Acquisition and Employer Branding
+43190171